Privacy Policy
The White Lobby Privacy Notice
Last updated: September 21, 2025
Your privacy is important to us. This privacy notice explains what personal information we collect, how we use it, and what choices you have regarding your data.
1. Who we are
This privacy notice is provided by The White Lobby, located at 349 Elizabeth St., Guelph ON. For any questions regarding your personal data, you can contact us at hello@thewhitelobby.ca or +1 (548) 901.1779.
2. What information we collect
We collect personal information directly from you when you interact with our website, services, or through other communications. The types of personal data we may collect include:
Contact information: Your name, email address, and phone number, which you provide when you sign up for our newsletter, make a purchase, or fill out a contact form.
Payment information: We use a third-party payment processor, Stripe, to handle transactions. We do not store your credit card details on our servers.
Customer service interactions: Records of your communications with us, including emails or chat transcripts.
Website usage data: Information about your activity on our website, such as your IP address, browser type, pages visited, and how you were referred to our site. We collect this information through cookies and similar tracking technologies to improve our service.
3. How we use your information
We use your personal data for the following purposes:
To provide and maintain our service: To process your purchases and fulfill your orders.
To communicate with you: To respond to your inquiries, provide customer support, and send you important service updates.
For marketing purposes: To send you newsletters, special offers, and information about our products or services, but only with your consent. You can opt out at any time.
To improve our services: To analyze how our services are used and to enhance the functionality of our website and offerings.
For legal obligations: To comply with applicable laws, resolve disputes, and enforce our legal agreements.
4. How and with whom we share your data
We may share your information with third parties in the following situations:
With service providers: We use third-party vendors to help with our business operations, such as payment processing, website analytics, and email marketing. These partners are required to protect your personal data.
For business transfers: In the event of a merger, sale, or asset transfer, your personal data may be included in the transferred assets.
For legal purposes: We may disclose your information if required by law or in response to a valid request from a public authority.
5. How we protect your information
We have implemented appropriate security measures to protect your personal data from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute data security.
6. Your data protection rights
Depending on your location, you may have specific rights regarding your personal data. These can include the right to:
Request access: You can ask for a copy of the personal data we hold about you.
Request correction: You can ask us to correct any information you believe is inaccurate or incomplete.
Request erasure: You can ask us to delete your personal data under certain conditions.
Object to processing: You can object to our processing of your personal data, especially for direct marketing.
Withdraw consent: If we are processing your data based on consent, you have the right to withdraw it at any time.
7. Changes to this notice
We may update this privacy notice from time to time. We will notify you of any significant changes by posting the new notice on this page and updating the "Last updated" date.
9. How to contact us
For any questions or requests regarding your personal data, please contact us at:
The White Lobby
hello@thewhitelobby.ca
+1 (548) 901.1779.